Privacy Policy

1. Introduction

Gates Technologies ("Company," "we," "us," or "our") operates the Gates Technologies website and related AI-powered services. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including AI voice agents, chatbots, lead engagement systems, and related offerings.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, business name, industry type, and location when you create an account or contact us.
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors; we do not store full credit card information).
• Communication Data: Messages, inquiries, feedback, and any information you provide through forms, emails, or direct communication with our team.
• Business Data: Information about your service business, customer types, and operational details needed to configure AI services.

2.2 Voice Call Data

• Call Recordings: When our AI voice agents interact with your customers, we record and store these conversations to improve service quality, train AI models, and provide you with records of customer interactions.
• Call Metadata: Call duration, timestamp, phone numbers (caller and recipient), outcome, and transcripts of conversations.
• Customer Data: Information shared during AI interactions (names, contact details, service needs, appointment preferences, etc.).

2.3 Automatically Collected Information

• Website Usage: IP address, browser type, operating system, pages visited, time spent, referral source, and other analytics data through standard web technologies.
• Cookies & Tracking: We use cookies and similar technologies to remember your preferences, authenticate your session, and understand user behavior patterns.
• AI Interaction Data: Text inputs to chatbots, customer interactions with AI agents, and engagement metrics.

2.4 Third-Party Data

We may receive information about you from third parties, including our integration partners and service providers, to facilitate the services you've requested.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Providing, maintaining, and improving our AI services, customer support, and related functionalities.
• Communication: Sending service updates, billing information, technical notices, and responding to your inquiries.
• AI Training & Improvement: Using anonymized and non-sensitive data to train, test, and refine our AI models to improve accuracy and performance.
• Analytics: Understanding user behavior, website performance, service usage patterns, and optimizing our platform.
• Personalization: Tailoring your experience, configuring services to match your business needs, and providing customized recommendations.
• Legal Compliance: Fulfilling legal obligations, enforcing our agreements, and protecting against fraud or misuse.
• Marketing: With your consent, sending promotional materials, newsletters, and updates about new features or services (you can opt-out anytime).
• Security: Detecting, investigating, and preventing fraudulent activities, security incidents, and technical issues.

4. Data Retention

We retain your data for as long as your account remains active. The specific retention periods are:

• Active Account Data: Retained for the duration of your subscription and relationship with Gates Technologies.
• Voice Call Recordings: Stored and associated with your account indefinitely while your account is active. Upon account deletion, all call recordings and related data are permanently deleted within 30 days.
• Financial Records: Retained for at least 7 years to comply with tax and accounting requirements.
• Inactive Accounts: If your account becomes inactive for 24 months, we may delete associated data. We will notify you before such deletion.
• Marketing Data: Retained until you unsubscribe from marketing communications.

5. Third-Party Services & Data Sharing

We share your information with the following third-party service providers to deliver our services:

• OpenAI: For natural language processing and AI model capabilities.
• Twilio: For SMS messaging and communication services.
• ElevenLabs: For AI voice generation and voice agent functionality.
• Ulio: For booking and appointment management integrations.
• Payment Processors: For handling billing and subscription transactions (data is limited to what's necessary for payment processing).
• CRM & Calendar Systems: When you integrate your calendar, CRM, or business management tools with our services.
• Analytics Providers: For website and service usage analytics.

These providers are contractually obligated to use your data only to the extent necessary to provide services to us and to maintain confidentiality. We do not sell your personal information to third parties for marketing purposes.

6. International Data Transfer

Your data may be transferred to, stored in, and processed in countries other than your country of residence, including the United States and other jurisdictions where our service providers operate. These countries may have data protection laws that differ from your home jurisdiction. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have data protection laws different from your home country.

Where required by law (particularly under GDPR), we implement appropriate safeguards such as Standard Contractual Clauses to protect your data during international transfers.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Deletion: You can request deletion of your data (with exceptions for legal/contractual obligations). Upon deletion, associated call recordings will be permanently deleted within 30 days.
• Right to Opt-Out: You can opt-out of marketing communications, cookies, and non-essential data processing at any time.
• Right to Data Portability: You can request your data in a portable, machine-readable format.
• Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, contact us at gatestech@proton.me with the subject line "Privacy Request" and specify your request. We will respond within 30 days (or as required by applicable law).

8. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data in transit is protected using HTTPS/TLS encryption; sensitive data at rest is encrypted using industry-standard encryption.
• Access Controls: Only authorized personnel with a legitimate need have access to your data, and all access is logged and monitored.
• Secure Infrastructure: We use cloud infrastructure with security certifications and regular security audits.
• Authentication: Account access is protected with secure password requirements and optional multi-factor authentication.
• Regular Updates: We maintain updated security software, firewalls, and intrusion detection systems.
• Incident Response: We have documented procedures to respond to security breaches and will notify affected individuals as required by law.

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information, and any transmission is at your own risk.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for authentication, security, and basic functionality.
• Performance Cookies: Track website performance and user behavior for analytics.
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Enable retargeting and personalized advertising (used with your consent).

You can control cookie preferences through your browser settings. Disabling cookies may affect functionality of our services.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a minor, please contact us at gatestech@proton.me.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold.
• Right to delete personal information (subject to exceptions).
• Right to opt-out of the sale or sharing of personal information.
• Right to non-discrimination for exercising CCPA rights.

To submit a CCPA request, email gatestech@proton.me with "CCPA Request" in the subject line. We will verify your identity and respond within 45 days.

12. European Privacy Rights (GDPR)

If you are located in the European Union, United Kingdom, or other GDPR-applicable jurisdictions, you have rights including:

• Right to access, rectify, and erase your data.
• Right to restrict processing and data portability.
• Right to object to processing based on legitimate interests.
• Right to withdraw consent at any time.
• Right to lodge a complaint with your local data protection authority.

Our lawful basis for processing includes: (1) Performance of contract with you, (2) Your explicit consent, (3) Compliance with legal obligations, and (4) Our legitimate interests in improving services and preventing fraud.

13. AI Data Handling & Training

Since our services involve AI agents:

• AI Training Data: We may use anonymized, aggregated, and de-identified data to train and improve our AI models. Personal information is anonymized before being used for training purposes.
• Model Improvements: Voice call transcripts, chatbot interactions, and customer engagement data may be analyzed to enhance AI accuracy and performance.
• Opt-Out: If you do not want your data used for AI training, contact us at gatestech@proton.me, and we will restrict such usage (may affect service quality).
• Third-Party AI Providers: Some of your data may be processed by third-party AI providers (OpenAI, ElevenLabs) per their respective privacy policies. Review their policies for additional information.

14. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date and, where required, by sending you an email notification or posting a prominent notice on our website. Your continued use of our services following such notification constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.